1. Overview
QuickMax Website Builder ("QuickMax," "we," "us," or "our") offers a transparent refund policy to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for our website builder services.
2. Eligibility for Refunds
2.1 Monthly Subscription
- Cancellation: Customers may cancel their monthly subscription at any time.
- Refund Eligibility: Customers are eligible for a prorated refund of any unused portion of the current month if cancelled within the billing period.
2.2 Annual Subscription
- Cancellation: Customers may cancel their annual subscription within 30 days of initial purchase for a full refund.
- Refund Eligibility: After the initial 30-day period, customers are eligible for a prorated refund of the remaining months if cancelled.
3. Non-Refundable Items
- Setup Fees: Any one-time setup fees or charges associated with additional services are non-refundable once services have been rendered.
- Domain Registration: Fees paid for domain registration or transfer are non-refundable once the registration or transfer process has been initiated.
4. Refund Process
4.1 Requesting a Refund
- Submission: To request a refund, customers must contact our support team via email at [insert email] or phone at [insert phone number].
- Information Required: Customers should provide their account details, reason for the refund request, and any relevant information requested by our support team.
4.2 Processing Time
- Processing: Refunds will be processed within [insert timeframe] days of approval.
- Notification: Customers will receive email confirmation once the refund has been processed.
5. Exceptional Circumstances
In cases of extenuating circumstances, such as technical issues or dissatisfaction with service quality, QuickMax may consider exceptions to this policy on a case-by-case basis. Please contact our support team for assistance.
6. Contact Information
For questions or assistance regarding refunds, please contact us at:
QuickMax
228-A, Ganeshpuri, Indore, India - 452010
qm@quickmax.io
+91-8358995599
7. Amendments
QuickMax reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of these changes.
This Refund Policy is designed to provide clarity on our procedures and conditions for issuing refunds related to QuickMax Website Builder services. We value customer satisfaction and aim to handle refund requests fairly and promptly.