1. Overview
QuickMax Website Builder ("QuickMax," "we," "us," or "our") is committed to providing reliable and responsive customer support to ensure a positive experience for our users. This Support Policy outlines our approach to providing support, including available channels, response times, and support scope.
2. Support Channels
2.1 Available Channels
- Email Support: Users can contact our support team via email at [insert email].
- Phone Support: Phone support is available during business hours at [insert phone number].
- Live Chat: Live chat support is accessible through our website during specified hours.
2.2 Support Hours
- Business Hours: Our standard support hours are [insert hours] [timezone]. Support inquiries submitted outside these hours will be addressed during the next available support window.
3. Support Response Times
3.1 Response Time Targets
- Critical Issues: Response within 1 hour. Critical issues include complete service outage or major functionality degradation.
- Urgent Issues: Response within 4 hours. Urgent issues affect a significant portion of users or key functionality.
- General Inquiries: Response within 24 hours. General inquiries include feature requests, account management, and non-urgent technical support.
4. Scope of Support
4.1 Supported Topics
QuickMax provides support for the following topics:
- Technical Support: Assistance with using QuickMax features, troubleshooting technical issues, and resolving errors related to our website builder platform.
- Account Management: Guidance on account settings, billing inquiries, and subscription management.
- General Inquiries: Information about QuickMax services, feature requests, and usability questions.
4.2 Exclusions
Support does not extend to:
- Custom Development: Customization of code or design beyond standard features provided by QuickMax.
- Third-Party Integrations: Troubleshooting issues related to third-party plugins or integrations not developed or supported by QuickMax.
- Training: Detailed training sessions beyond basic guidance on using QuickMax services.
5. Support Escalation
If a support issue requires escalation beyond initial response, users may request escalation by contacting our support team and requesting to speak with a supervisor or manager.
6. Feedback and Improvement
QuickMax values user feedback to improve our support services. We encourage users to provide feedback on their support experience and suggestions for improvement.
7. Contact Information
For questions or assistance, please contact our support team at:
QuickMax
228-A, Ganeshpuri, Indore, India - 452010
qm@quickmax.io
+91-8358995599
8. Amendments
QuickMax reserves the right to modify this Support Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of these changes.
This Support Policy underscores our commitment to providing timely and effective support to QuickMax Website Builder users. We aim to assist users with their inquiries promptly and ensure a smooth experience with our platform.